Thursday February 19, 2015 1:44 pm PST by Juli Clover
Apple has launched a repair program to fix MacBook Pro machines sold between February 2011 and February 2013 that have problems with distorted video, no video, or unexpected system restarts.
As of February 20 in the United States and Canada (February 27 in other countries), users with affected machines will be able to visit an Apple Store or Apple Authorized Service Provider to receive repairs for their MacBook Pros at no charge. Customers will be able to bring their MacBook Pro to an Apple Store or service provider or send it in via mail for repairs.
An affected MacBook Pro may display one or more of the following symptoms:
-Distorted or scrambled video on the computer screen
-No video on the computer screen (or external display) even though the computer is on
-Computer restarts unexpectedly
Affected products include 15 and 17-inch MacBook Pro models manufactured in 2011 and 15-inch Retina MacBook Pro models manufactured between Mid 2012 and Early 2013. Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site.
Apple is contacting customers who already paid to have their machines repaired either through Apple or an Apple Authorized Service Provider to arrange a reimbursement. The company asks customers who paid for a repair for the issue and did not receive an email to contact Apple.
Apple will provide repairs until February 27, 2016, or three years from the MacBook's original date of sale, depending on which coverage period is longer.
Some early and late-2011 MacBook Pro owners with discrete graphics cards have been experiencing GPU failures and crashes for years now, causing screen glitches and image distortion, among other problems.
The lawsuit asked that Apple acknowledge that an issue exists and repair affected machines, which the company appears to be prepared to do with the launch of today’s repair program covering both repairs and reimbursements for repairs already made. It is unclear how the new program will affect the class-action lawsuit brought against Apple by 2011 MacBook Pro owners.
Friday January 9, 2015 6:19 am PST by Kelly Hodgkins
U.S. District Judge William Alsup this week dismissed a lawsuit filed against Apple over allegedly defective Apple notebooks, reports Reuters. Filed on behalf of Uriel Marcus and Benedict Verceles with class action status, the suit accused Apple of deliberately selling notebooks with logic boards the company knew were faulty.
The plaintiffs claim Apple in May 2010 stated selling defective MacBook, MacBook Pro, and MacBook Air notebooks with logic boards that failed within two years. Apple was accused of misrepresenting the faulty notebooks by advertising them as "state of the art" and the "most advanced" notebooks on the market. According to the suit, Tim Cook allegedly was made aware of the logic board issue in 2011 but did nothing to remedy the issue.
In his dismissal of the suit, Alsup said the plaintiffs failed to show that Apple's notebooks were of a substandard quality, noting that both plaintiffs were able to use their computers for a reasonable amount of time.
"Plaintiffs have failed to allege that Apple's logic boards were unfit for their ordinary purposes or lacked a minimal level of quality," Alsup wrote. "Both plaintiffs were able to adequately use their computers for approximately 18 months and two years, respectively."
Alsup also refuted the plaintiffs' claim that Apple misrepresented its products. Following this dismissal, the plaintiffs have until January 22 to amend their lawsuit.
Apple is facing another MacBook-related lawsuit that accuses the company of selling MacBook Pro models with defective graphics cards. This second suit is the result of a growing number of consumer complaints citing screen glitches, GPU failures, and system crashes in Apple's 2011 line of MacBook Pro notebooks.
Tuesday October 28, 2014 10:36 am PDT by Eric Slivka
Back in January, we highlighted graphics issues being experienced by a number of owners of 2011 15-inch and 17-inch MacBook Pro models, with many users needing to pay for (sometimes multiple) expensive logic board replacements due to the issue. The apparent widespread nature of the issue has led to claims that it is a manufacturing defect that should be covered by Apple, with a change.org petition seeking relief from Apple now exceeding 20,000 signatures and affected users organizing in a Facebook group of over 5,000 members.
We noted in August that law firm Whitfield Bryson & Mason LLP had begun researching the issue, soliciting feedback from affected users to determine whether a class action lawsuit against Apple might be warranted. The firm apparently found sufficient reason to proceed as it has announced today that it has indeed filed suit against Apple on behalf of affected consumers.
Our firm recently filed a class-action lawsuit in a California federal court against Apple, Inc. on behalf of residents in the States of California and Florida who purchased 2011 MacBook Pro Laptops with AMD GPUs who experienced graphical distortions and system failures.
The firm is continuing to solicit feedback from affected users and is considering filing actions in other jurisdictions around the country.
The lawsuit lays out the plaintiffs' argument that the issues stem from hardware defects related to the lead-free solder used on the AMD graphics chips in the 2011 MacBook Pro models.
When the lead-free solder cracks it degrades the data flow between the GPU and the logic board. A small crack can cause the laptop’s graphics to become distorted on occasion. But as cracks in the lead-free solder propagate over time, the graphics issues worsen and system stability decreases, until eventually the computer is completely unusable. This defect related to the lead-free solder connecting the GPU to the logic board (the “Graphics Defect”) limits all computers at the point of sale forward from performing as advertised and warranted.
The suit goes on to note that Apple's only solution offered for the issue is complete logic board replacement, but that the remedy is ineffective as replacement parts use the same solder and fail in the same way, sometimes within days. Apple has also in many cases charged consumers for the repairs and has refused requests to reimburse consumers for repairs paid for out of pocket.
Drawing parallels to similar graphics issues in the 2008 MacBook Pro that ultimately resulted in a recall by Apple, the plaintiffs in this case request that Apple acknowledge a defect in the 2011 MacBook Pro models, notify owners of the issue, bear the costs of inspection of affected machines, and pay the full costs of repairs and damages. The suit also requests that users who have paid out of pocket for repairs be reimbursed for their expenses.
Thursday August 21, 2014 8:51 am PDT by Eric Slivka
Back in January, we profiled growing concerns from owners of 2011 15-inch and 17-inch MacBook Pro models over failing graphics chips and system crashes. While Apple has assisted some customers with logic board replacements, the issues have been known to reoccur after servicing and some users have been faced with expensive repair bills to address the problem.
With a Facebook group exceeding 2,200 members and a change.org petition requesting a more substantial response from Apple having surpassed 10,000 signatures, the issue appears to be a fairly widespread one, and now lawyers are getting involved in the situation.
Attorneys from Washington, DC-based Whitfield Bryson & Mason LLP have addressed the Facebook group, launching a survey to gather information from affected MacBook Pro owners as the firm considers a possible class action lawsuit.
Alerted to the pervasive failures concerning the 2011 MBP GPU’s, we commenced an investigation leading us to your community.
Your posts are a great source of information, but to determine if any legal claims may exist, we need your help. Please take a few minutes to complete the survey below.
The firm touts its experience with lawsuits against other technology companies including topics such as Google Buzz privacy issues, Lenovo IdeaPad hardware problems, and more. While it is not certain that a class action suit will be filed against Apple, it's clear the issue is a substantial one.
The discrete graphics chips used in the affected machines are from AMD, and Apple previously launched a replacement program for AMD graphics cards used in 27-inch iMacs from a similar time period. While the graphics chips used in the two machines are different, the iMac repair program indicates that Apple would be willing to launch a similar program for the MacBook Pro if it is able to diagnose the issue and be convinced the problem requires such a program. Typically such programs provide for free repairs and reimbursement for those who had previously paid for repairs to fix the issue.
Apple has been expected to discontinue its standard MacBook Pros for quite some time in favor of an all Retina lineup. After Apple announced and subsequently released updated Retina MacBook Pros last October, the company cut the price of the entry level 13-inch Retina model to $1,299 - just $100 more than the non-Retina version.
The company is also expected to update its 13-inch and 15-inch Retina MacBook Pros in the future with Intel's forthcoming Broadwell chips, however the exact timing of those updates remains uncertain and differs for both models. While chips for the 13-inch Retina MacBook Pro are not expected to launch until the first quarter of 2015, chips for the 15-inch models are expected to be released at certain points throughout 2014. Rumors have also suggested that Apple is working on a 12-inch Retina notebook for the middle of this year.
Tuesday October 22, 2013 1:34 pm PDT by Richard Padilla
After the announcement and subsequent release of Apple's new Retina MacBook Pros with updated processors and faster storage, the company has apparently discontinued the 15-inch non-Retina MacBook Pro which leaves only the 13-inch non-Retina MacBook Pro alongside the current line of Retina MacBook Pros.
The 13-inch non-Retina MacBook Pro being sold is of the exact same model and specification that was introduced in 2012, featuring no significant changes aside from OS X Mavericks coming pre-installed on the system. Priced at $1,199, the 13-inch non-Retina MacBook Pro is now just $100 cheaper than the Retina version. Apple has been long expected to discontinue its standard MacBook Pros in favor of an all Retina lineup and with a $200 discount on its entry-level Retina models, pricing is nearly on par with its former non-Retina offerings.
Apple today unveiled new 13 and 15-inch Retina MacBook Pros, which have been updated with Intel’s latest processors for enhanced performance and significantly improved battery life. The entry-level 13-inch version is available for $1,299 while the entry-level 15-inch model is available for $1,999. Both models are available today from Apple's Online Store and at its various retail locations.
Friday September 27, 2013 10:58 am PDT by Eric Slivka
Last month, we revived our Roundups feature with new pages covering the iPhone 5s, iPhone 5c, iOS 7, and Apple's rumored iWatch, offering a frequently updated one-page summary of the latest news and rumors about each product.
With the new iPhones and iOS 7 now launched, we're continuing to update those articles with information to help site visitors stay on top of the latest developments, but we're also launching a number of new roundups today to address Apple's upcoming iPad and Mac product launches expected over the next several months.
As with the original set of iPhone and iOS roundups, the goal of each of the new roundups is to simply answer the question of "What are you expecting" for any given product. That opinion is certain to change over time as new rumors are revealed, and the roundups will be updated regularly to reflect that. Roundups for recently updated products will also include details on the new models to help bring visitors up to speed on what they have to offer.
Our roundup index page continues to include a full list of our available roundups ordered by most recently updated. Roundups are also accessible directly through the "Roundups" tab in the navigation bar on all MacRumors pages. We will continue to update the existing roundups and add new ones for other products over time.
With Apple's annual Worldwide Developers Conference (WWDC) kicking off next Monday, June 10 at 10:00 AM Pacific Time with a keynote address, it's time for a roundup of rumors about what we might see at the event.
In announcing the conference back in late April, Apple unsurprisingly revealed that it will be delivering "new versions of iOS and OS X" to developers, undoubtedly referring to iOS 7 and OS X 10.9. And as has become tradition since Apple moved its iPhone launches later in the year starting in 2011, WWDC 2013 is indeed expected to live up to its developer focus with an emphasis on software.
iOS 7 will almost certainly make its consumer debut alongside updated iPhone hardware later this year, but WWDC will offer the first glimpse of the upcoming software and Apple should spend a fair amount of the keynote walking through the changes. Apple will also begin seeding versions of iOS 7 to developers at WWDC, giving them time to help test the operating system itself and to build and update their own apps to take advantage of new features coming in iOS 7.
The big discussion surrounding iOS 7 has been regarding a new "flat design" driven by Jony Ive, who took over control of Apple's software-focused Human Interface team late last year in addition to his longtime role as head of Industrial Design. Prominent rumors for iOS 7 include:
For this year's OS X 10.9, many had been expecting Apple to mirror its 2012 OS X Mountain Lion schedule with developer previews beginning around February ahead of a late summer public launch, but despite a evidence of the next version of its Mac operating system showing up in web blogs late last year, the company has yet to make any public announcements about the update.
Back in April, Daring Fireball's John Gruber reported that with iOS 7 having been running behind schedule, Apple had been pulling engineers from OS X 10.9 in order to assist with the iOS work. The report was later confirmed by AllThingsD and The Loop, although it seems unclear whether the shift had any effect on Apple's internal timeline for OS X 10.9. Details on what to expect in OS X 10.9 have been relatively scarce, but rumors have included:
Apple has been rumored to be working on a Pandora-like streaming radio service for quite some time, but difficult negotiations have reportedly slowed the effort considerably. Just weeks ago, it was reported that continued difficulties with record label and publisher negotiations might result in Apple being unable to unveil the service at WWDC, but just this past weekend Apple signed Warner Music in what appears to be a last-minute push to secure deals in time for a WWDC announcement. The service would not, however, launch until later this year alongside iOS 7.
The service, informally dubbed "iRadio", is said to be free to users, relying on advertising support through Apple's iAd team to generate revenue. Apple is reportedly seeking to deploy a service similar to that offered by Pandora but with additional flexibility for users.
With Intel having announced a series of new Haswell chips yesterday, Apple's Mac lineups may be ready for updates. Apple's notebook lineup appears to be the primary target for updates at WWDC, with reliable analyst Ming-Chi Kuo calling the notebook refresh the hardware highlight of WWDC. Leaked model numbers have hinted at notebook updates for WWDC, although the identities of the products associated with those numbers have not yet been confirmed.
Upgrades will primarily be internal with the shift to Haswell, although Kuo believes that the 13-inch Retina MacBook Pro may see a slimmer design. Other rumored upgrades include a shift to full HD (2.0-megapixel) FaceTime cameras on the Retina MacBook Pro models and adoption of a dual-microphone system on the MacBook Air to improve sound quality. Kuo believes that Apple will continue to offer the non-Retina MacBook Pro, but handicap the line by continuing to offer Intel's older Ivy Bridge chips in a bid to push consumers to the thinner and more expensive Retina MacBook Pro models. Apple may also be upgrading to faster 802.11ac Wi-Fi in its next-generation machines.
Following a disappointing update for the Mac Pro last year, coming approximately two years after the previous update, Apple took the unusual step of confirming that the company would have a redesigned Mac Pro for "later" in 2013. Some rumors had suggested that Apple might launch the new Mac Pro this spring, but the update failed to come to fruition. Apple has even been forced to halt sales of the current Mac Pro in Europe over non-compliance with certain safety requirements.
WWDC represents a reasonable opportunity for Apple to update the Mac Pro given the developer and professional focus for the conference, and stocks of the workstation are said to be running low. Timing may not, however, be in Apple's favor, as at this point the Mac Pro would be expected to adopt Intel's Ivy Bridge E processors, the full line of which is not expected until around September of this year. Still, it is possible that Apple could announce a new Mac Pro at WWDC with availability scheduled for the future.
Live Keynote Coverage
The WWDC 2013 keynote kicks off at 10:00 AM Pacific Time on Monday, June 10, and we will be providing live updates here. We will also be issuing Twitter updates through our @MacRumorsLive account. Separate news stories regarding the event announcements will go out through our @MacRumors account.
KGI Securities analyst Ming-Chi Kuo, who has proven to have relatively reliable information over the past several years, released a new research note last week highlighting his expectations for changes to Apple's notebook lineup at next week's Worldwide Developers Conference (WWDC). With Intel preparing to launch its latest Haswell processors this week, Apple will be able to make significant upgrades to at least part of its notebook lineup, but additional changes appear to be in store as well.
Among the most interesting predictions from Kuo is word that the 13-inch Retina MacBook Pro will see a slightly slimmer design, as well as an improved camera. Kuo had indicated as long ago as January that Apple would be tweaking the design of the Retina MacBook Pro this year, despite having just introduced the form factor last year.
We expect the 13” Retina MacBook Pro will have a slightly slimmer form factor for increasing its portability. Also, we think the camera spec will be upgraded from HD to full HD. This will improve Facetime and video conference quality in the high resolution Retina display.
Kuo also now believes that Apple will not be upgrading the non-Retina MacBook Pro, instead simply continuing to sell the current Ivy Bridge-based models as it seeks to phase out the non-Retina line. Kuo had originally believed that Apple would discontinue the non-Retina line at this year's WWDC, but adjusted his predictions earlier this year based on the belief that continued strong sales of the machines would drive Apple to continue selling them.
On the MacBook Air, Kuo believes that the line will see a shift to dual built-in microphones, as was introduced on the Retina MacBook Pro last year.
We forecast that this year’s new MacBook Air model will also have dual built-in microphones as a result of positive feedback on this feature in Retina MacBook Pro, which delivers clear voice quality on Facetime and VoIP service.
Overall, Kuo expects that improvements to the Retina MacBook Pro and MacBook Air, along with stagnation of the non-Retina MacBook Pro line, will continue Apple's shift toward solid-state storage in its notebooks. Kuo's predictions see Apple putting solid-state storage in 64% of its notebook shipments this year, up from 45% last year when the company began transitioning the MacBook Pro line.
Despite Apple's updates, Kuo believes that the company will see a 10-20% decline in notebook shipments for 2013, with a slow overall PC market and cannibalization by the iPad contributing to lower sales. The company's predicted strategic move to lower the appeal of the non-Retina MacBook Pro would likely also contribute to declining sales unless pricing on Retina models can be lowered.
Alongside today's introduction of a new stripped-down 16 GB iPod touch, Apple has also reduced pricing for educational customers on its 13-inch non-Retina MacBook Pro. The prices have been cut by $100 for both the low-end and high-end stock configurations, bringing pricing down to $999 and $1299 respectively. The new prices on both models are $200 below Apple's standard retail pricing.
Education pricing on the non-Retina 15-inch model remains unchanged at $1699, while the 13-inch Retina MacBook Pro continues to start at $1399 for education customers. The discounted education pricing is available to employees of K-12 schools as well as faculty, staff, students, and parents of students at higher education institutions.
Digitimes briefly reports that Apple will be releasing updated notebooks "in the near future", with supply chain sources indicating that Apple's orders will rise 20% in the second quarter compared to first-quarter production.
The new MacBooks are only expected to receive specification upgrades to Intel's latest Haswell platform and are estimated to be unveiled at the Apple Worldwide Developers Conference (WWDC) in June, the sources said.
Claims of a 20% increase in orders come less than a month after the site claimed that orders would see a 10% increase for the quarter, although overall notebook shipments for 2013 are expected to be flat or only slightly higher year over year due to a lack of major updates and a weak PC market.
Late last month, KGI Securities analyst Ming-Chi Kuo reported that an update to the MacBook Air and MacBook Pro lines would be a highlight for next month's Worldwide Developers Conference (WWDC), which kicks off on June 10. Kuo had previously believed that Apple would consolidate its MacBook Pro lines into an all-Retina lineup in mid-2013, but he now believes that continued popularity of the non-Retina models has led Apple to push back its consolidation plans for the time being.
Kuo indicated that updated models of the non-Retina MacBook Pro and MacBook Air should ship relatively soon after WWDC, with updated Retina MacBook Pro models shipping somewhat later due to constraints on display production.
KGI Securities analyst Ming-Chi Kuo has issued a new report forecasting that the product highlight of Apple's Worldwide Developers Conference (WWDC), which kicks off on June 10, will be the introduction of new models of the company's MacBook Pro and MacBook Air lines based on Intel's latest Haswell processors. The projection is in line with previous reports from Kuo and other sources, as well as recent claims that Apple will begin ramping up production of the new models in mid-May.
On the MacBook Pro side, Kuo is reversing his earlier predictions suggesting that 2013 would see Apple discontinue the non-Retina MacBook Pro lineup and shift consumers to the slimmer and more expensive Retina line introduced at last year's WWDC. Kuo believes that continued strength of non-Retina MacBook Pro models, particularly the 13-inch line, have led Apple to continue producing the non-Retina lineup for the time being.
Contrary to our previous projection, we now think Apple will continue to make the MacBook Pro alongside the MacBook Air and Retina MacBook Pro because the 13” MacBook Pro remains the most popular product in the MacBook line. Also, there is still demand in emerging markets, where Internet penetration isn’t advanced, for optical disk drives.
Kuo believes that the updated versions of the non-Retina MacBook Pro could begin shipping very soon after WWDC, but that the new Retina MacBook Pro models will begin shipping somewhat later due to production bottlenecks on the displays.
For the MacBook Air, Kuo also believes that the new models will be introduced at WWDC and ship very soon after, but he indicates that Apple is unlikely to include Retina displays in the updated lineup. He believes that cost, thickness, and production concerns will continue to keep Retina displays out of Apple's lowest-cost and thinnest notebook line for the time being.
MacRumors attracts a broad audience
of both consumers and professionals interested in
the latest technologies and products. We also boast an active community focused on
purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms.